The purpose of these General Terms and Conditions is to govern the terms and conditions of all contracts between (Premium Sports Trading GmbH), hereinafter referred to as the “Provider,” and the customer of the online store, hereinafter referred to as the “Customer,” which are concluded via the online store or auction platforms. The General Terms and Conditions in the version valid at the time the contract is concluded shall apply.

The offers in the online store are non-binding. By placing an order for goods, the customer makes a binding declaration of intent to purchase the ordered goods. The contract is not concluded until the provider confirms the order; it is not concluded by the order confirmation automatically generated by our server.

When placing an order, the customer is obligated to provide accurate information. If the customer’s information changes—in particular their name, address, email address, phone number, or bank account details—the customer is obligated to notify the provider of such changes immediately by updating their information. If the customer fails to provide this information or provides incorrect data from the outset, particularly an incorrect email address, the provider may withdraw from the contract, provided a contract has been concluded. The withdrawal must be declared in writing. The written form requirement is also satisfied by sending an email. Immediately after the order form is submitted, the Provider will send the Customer an email containing the Customer’s order details to the provided email address. The Customer agrees to notify the Provider immediately at onlineshop@filatennis.eu if this email has not reached them after the contract has been concluded. The customer must ensure that the email account provided by them is accessible from the time of submission and that receipt of email messages is not prevented by forwarding, deactivation, or the email account being full. The information is presumed to be incorrect if an email sent to the customer is returned three times in a row, or if the service cannot be provided due to an incorrect address.

You may cancel your contract within 14 days without giving any reason in writing (e.g., letter, fax, email) or by returning the goods. The period begins at the earliest upon receipt of this notice or on the delivery date. To meet the cancellation deadline, it is sufficient to send the cancellation notice in a timely manner. The notice of withdrawal should be sent to:

filatennis.eu

Premium Sports Trading GmbH
Hofwiesenstr. 25
73433 Aalen
Germany

onlineshop@filatennis.eu

Phone: +49 (0) 73 61 37 00-00
Fax: +49 (0) 73 61 37 00-20

Authorized representatives:
Hermann Olschewski

VAT ID pursuant to Section 27a of the German VAT Act:
DE 282225418

Party responsible for content pursuant to § 6 MDStV:
Premium Sports Trading GmbH

Please note:

Pursuant to § 312d(4) of the German Civil Code (BGB), the right of withdrawal does not apply to goods that are manufactured according to customer specifications or are clearly tailored to personal needs. This includes, in particular, goods that are specially manufactured according to customer specifications within the scope of textile finishing, such as through flocking or similar processes.

 

Consequences of withdrawal

In the event of a valid withdrawal, the services received by both parties must be returned. If you are unable to return the received service to us in whole or in part, or only in a deteriorated condition, you must compensate us

The order will be processed immediately upon receipt by the seller. If the buyer is a consumer, the risk of accidental loss or accidental deterioration of the item sold in a mail-order transaction passes to the buyer upon delivery of the item. The services are provided to the customer immediately, unless otherwise agreed. If the service is not to be provided via the Internet, and if the customer cannot be found at the address provided by them, the customer is in default of acceptance of the service. They must then reimburse the provider for the additional expenses incurred due to the fruitless trip. The provider is no longer required to provide the promised service and may withdraw from the contract if the customer could not be reached on two consecutive occasions despite a written agreement on a date. If the provider does not provide the promised service at the agreed time, the customer may withdraw from the contract. The provider reserves the right, in the event of the unavailability of the contractual service, to provide a service (goods or services) of equivalent quality and price. If it is not possible to provide a service of equivalent quality and price, the provider may withdraw from the contract and is not required to provide the promised service. In this case, the provider undertakes to inform the customer immediately of the

The purchase price is due immediately unless otherwise agreed. This purchase price includes the applicable value-added tax. Any shipping costs incurred will be listed separately and are not included in the purchase price. The customer may pay the purchase price in advance or by cash on delivery. In special cases, filatennis.eu may grant payment on open account. The customer is automatically in default if payment has not been made 10 days after receipt of the invoice. No further reminder is required. In the event of default, statutory default interest will be charged. The customer is only entitled to set-off if their counterclaims have been legally established or have been recognized by the provider. The customer may exercise a right of retention only if their counterclaim is based on the same contractual relationship.

The cost of packaging is included in the total. Shipping costs apply only to physical deliveries. Please refer to the “Shipping Costs” section for details on shipping rates.

The delivered goods remain the property of the seller until the purchase price has been paid in full, regardless of when the cancellation period expires.

If delivered items exhibit obvious defects in materials or workmanship, including damage incurred during transport, please notify us of such defects immediately. However, failure to do so will not affect your statutory rights. For all defects in the purchased item that arise during the statutory warranty period, the following apply at your discretion: statutory claims for subsequent performance, rectification of defects/replacement, and—if the statutory requirements are met—further claims for price reduction or rescission, as well as claims for damages, including compensation for damages in lieu of performance and reimbursement of your futile expenses. Warranty claims exist without prejudice to statutory claims/rights. Should a specific item be unavailable, we undertake to inform you immediately of the unavailability and to refund any consideration received without delay.

The protection of your personal data during collection, processing, and use in connection with your visit to our online store is of great importance to us. Your data is protected in accordance with legal regulations. Below you will find information about what data is collected during your visit to the store and how it is used:

 

a. Collection and Processing of Data

Every access to our website and every retrieval of a file stored on the website is logged. This data is stored for internal system-related and statistical purposes. The following information is logged: name of the file retrieved, date and time of retrieval, amount of data transferred, notification of successful retrieval, web browser, and requesting domain. In addition, the IP addresses of the requesting computers are logged. Further personal data is only collected if you provide this information voluntarily, for example in the context of an inquiry or registration.

 

b. Use and Disclosure of Personal Data

If you have provided us with personal data, we use it only to respond to your inquiries, to process contracts concluded with you, and for technical administration. Your personal data will be disclosed to third parties or otherwise transferred only if this is necessary for the purpose of contract processing—in particular, the transfer of order data to suppliers—

The exclusive jurisdiction for all disputes arising in connection with the contractual relationship—including those resulting from withdrawal—shall be Ellwangen if the buyer is a registered merchant, a legal entity under public law, or a special fund under public law. The law of the Federal Republic of Germany shall apply exclusively, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods.

In the event that the customer uses its own terms and conditions that differ in content from these terms and conditions, the provider’s terms and conditions shall apply exclusively.